Justin Hoke

 

Richardson, TX 75081

2145662273

justinhoke.41@gmail.com

Work Experience

Ø                                                 Technical Support Agent

09/2014 – Now   Iqor, Samsung Account, Richardson, Texas

 

Technical Support for Samsung Phones, Knowledge of Android OS, Able to troubleshoot over the phone, in person, and using remote access tools. Able to give comparative breakdown of multiple android devices. Customer Support for Samsung Phones including but not limited to education on use of smart phones and various standard applications, Helping customers navigate and setup new smart phones, Educating on various ways to backup their smart phone

 

Ø                                                 Customer Sales and Service Agent

11/2008 - 2/2014   Prime Therapeutics., Irving, Texas

 

Customer service for various insurance companies, Knowledge of Medicare pharmacy plans and HIPAA, Assisted in ordering of medications for our members, Technical support for both the website of the company and for brick and mortar pharmacies, Able to breakdown and explain pharmacy benefits.

 

4/2006 - 4/2008  Qwest Inc., Idaho Falls, Idaho

Sales, Customer Service, Use of various billing and ordering programs to help the customers receive their products and bills correctly and on time. customer loyalty

 

3/2004 - 2/2006  Center Partners Inc., Idaho Falls, Idaho

customer retention, customer service. sales

 

8/2003 - 3/2004  Qwest Inc., Idaho Falls, Idaho

Sales and billing

 

Education

 

1/1998 - 12/1998  Lamar University, Beaumont , Texas

Some College Coursework Completed

General Studies